Frequently Asked Questions
Have a question about our jewelry, your order, delivery, or caring for your pieces? We’ve gathered the answers to some of our most frequently asked questions below.
Products & Materials
Ari Luxe Jewelry specializes in 18K gold jewelry, offering a selection of timeless pieces designed for everyday wear and special occasions.
We also offer a selection of gold bars and silver bars in various sizes from trusted precious metal brands.
Our jewelry collection is crafted from 18K gold, with a focus on timeless designs made for everyday elegance.
Product-specific information, including available size, weight, and other details, can be found on each product page.
Yes. Ari Luxe Jewelry offers a selection of gold bars and silver bars, including sizes such as 1g, 5g, 10g, and 1 oz, subject to availability.
Our precious metal bar selection includes trusted brands such as PAMP Suisse, Valcambi, and Nadir.
Yes. Our 18K gold jewelry, gold bars, and silver bars are sourced through trusted suppliers.
Gold and silver bars are provided in their original branded packaging and, where applicable, with the corresponding assay or certification information provided by the manufacturer.
We aim to represent our products as accurately as possible. However, slight variations in color and appearance may occur due to photography, lighting conditions, screen settings, and the natural appearance and finish of precious metals.
Available sizing information is provided on the relevant product page whenever applicable.
If you are unsure about the correct size, please contact our team before placing your order and we will be happy to assist you.
Product Care
To help maintain the beauty of your 18K gold jewelry, store each piece separately in a clean and dry place when it is not being worn.
Avoid unnecessary exposure to chemicals, perfumes, lotions, cosmetics, household cleaning products, and other substances that may affect the appearance of your jewelry over time.
We recommend removing your jewelry before showering, swimming, exercising, or entering pools or the sea.
Repeated exposure to chlorine, salt water, chemicals, perspiration, and moisture may affect the appearance and condition of your jewelry over time.
For best care, apply perfume, lotion, cosmetics, and other personal care products before putting on your jewelry.
Allow these products to dry or absorb into the skin before wearing your jewelry to help minimize direct contact with the gold.
For regular care, gently wipe your jewelry after wearing it using a clean, soft, lint-free cloth.
Avoid abrasive materials, harsh chemicals, and household cleaning products, as these may affect or scratch the surface of the jewelry.
For deeper cleaning or maintenance, we recommend consulting a professional jeweler.
Keep your jewelry in its original box, a jewelry box, or a soft pouch in a cool and dry environment.
We recommend storing individual pieces separately to help prevent scratching, tangling, and unnecessary contact between pieces.
Yes. Gold is naturally a relatively soft precious metal, and fine scratches or signs of wear may develop with regular use.
This is a normal characteristic of gold jewelry and does not necessarily indicate a product defect.
Gold and silver bars should be handled carefully and kept in their original protective packaging whenever possible.
Avoid unnecessary handling, scratching, bending, opening, or damaging the original packaging, particularly when the bar is supplied in sealed or certified packaging.
Store precious metal bars in a secure, clean, and dry environment away from excessive moisture, chemicals, and other materials that could affect their condition or packaging.
Delivery
We currently deliver across the United Arab Emirates through our courier partner, SkyNet Worldwide Express.
Our standard UAE delivery rates are:
Dubai – AED 19
Other Emirates – AED 25
Different delivery arrangements or timelines may apply to designated far areas.
Delivery times may vary depending on your location, order processing, courier operations, and whether your address falls within a designated far area.
Once your order has been prepared and dispatched, the relevant delivery or tracking information will be provided where available.
Please contact us as soon as possible if you need to correct or change your delivery information.
Changes may be possible if your order has not yet been dispatched. Once the parcel has been handed over to the courier, we cannot guarantee that the delivery address can still be changed.
Once your order has been dispatched and tracking information becomes available, the relevant details will be shared using the contact information provided with your order.
For complete information regarding delivery, please refer to our Delivery Policy.
Returns & Cancellations
Eligible products may be requested for return or exchange within 5 business days, subject to the eligibility requirements and conditions stated in our Returns & Cancellation Policy.
Returned products must meet the applicable requirements regarding their condition, original packaging, and proof of purchase.
No. Certain products are not eligible for return or exchange.
This includes sale items and other products identified as non-returnable under our Returns & Cancellation Policy.
Specific conditions and restrictions also apply to gold and silver bars due to the nature and market value of precious metals.
Gold and silver bars are subject to specific return and cancellation conditions. Eligibility may depend on factors such as the condition of the product, original packaging, certification, and whether the packaging or seal has been opened, altered, or damaged.
Please refer to our Returns & Cancellation Policy for the complete conditions before requesting a return.
Cancellation eligibility depends on the product purchased and the current status of your order.
Certain orders cannot be cancelled once payment has been completed or processing has begun.
Please contact our team as soon as possible if you need assistance with an order.
If you receive an incorrect or damaged item, please contact us as soon as possible.
We may ask you to provide your order details and clear photographs of the product and its packaging so our team can review the issue and assist you accordingly.
For complete eligibility requirements, exclusions, and conditions, please refer to our Returns & Cancellation Policy.
Orders & Payment
We offer several convenient and secure payment options, including:
- Credit and debit cards
- Tabby
- Tamara
Available payment methods will be displayed during checkout.
Yes. Eligible purchases may be paid through available installment or Buy Now, Pay Later options with Tabby and Tamara, subject to their respective eligibility requirements, approval, terms, and available payment plans.
The installment options available to you will be displayed during checkout where applicable.
When you select Tabby or Tamara at checkout, you will be directed through the respective payment provider’s process to complete your purchase.
Available installment plans, payment schedules, eligibility, and approval are determined by the selected payment provider.
Payments made through our website are processed through the secure payment methods available during checkout.
Ari Luxe Jewelry does not require customers to send their full credit or debit card details directly to us.
Once your order has been successfully placed and payment has been completed where required, you should receive an order confirmation using the email address or contact information provided during checkout.
If you do not receive a confirmation, please contact our team so we can check the status of your order.
Please contact us immediately if you need to request a change to your order.
We will do our best to assist you, but changes cannot be guaranteed once an order has entered processing or has already been dispatched.
If your payment is unsuccessful, please check that the payment information entered is correct and that your selected payment method has sufficient funds or available credit.
For Tabby or Tamara, payment approval and eligibility are managed directly by the respective payment provider.
If the issue continues, you may try another available payment method or contact the relevant payment provider or your bank for assistance.
Need More Help?
If you have any other questions regarding our 18K gold jewelry, gold bars, silver bars, orders, delivery, returns, payments, or product care, our team will be happy to assist you.
Our customer support is available:
Monday to Friday
9:00 AM – 6:00 PM
Email: info@ariluxejewelry.com
Contact No: +971 50 274 6363 | +971 50 227 3895
