Return & Cancellations
Ready-made jewelry may be returned within 5 business days from the date of delivery, subject to inspection and approval.
To be eligible, you must notify Ari Luxe Jewelry within 24 hours of receiving your order.
Returned items must be:
- Unused and unworn
- In their original condition
- Returned with the original packaging
- Include the original certificate (if applicable)
- Include the original invoice or proof of purchase
Items that do not meet these conditions may not qualify for a return or exchange.
Yes. Eligible ready-made jewelry may be exchanged within 5 business days of delivery, provided it passes our inspection process and meets all return requirements.
Exchanges are subject to product availability.
Orders may only be cancelled before they enter processing.
Once payment has been confirmed, your order immediately begins quality inspection, packaging, and shipment preparation. At this stage, cancellation requests cannot be guaranteed and will be reviewed based on the order’s processing status.
Please note that Gold Bar purchases cannot be cancelled once payment has been confirmed.
For hygiene, customization, and market-related reasons, the following items are considered final sale:
- Earrings
- Gold Bars
- Custom-made jewelry
- Made-to-order jewelry
- Personalized or engraved jewelry
- Altered or resized jewelry
Due to the fluctuating value of gold, all Gold Bar purchases are final.
Once payment has been confirmed, Gold Bars are:
- Non-cancellable
- Non-refundable
- Non-exchangeable
Gold Bars with a purity of 99% or higher are zero-rated for VAT under applicable UAE regulations.
Please contact us within 24 hours of receiving your order.
We may ask for:
- Photos of the item
- Photos of the packaging
- Your order number
Once reviewed, we’ll arrange the most appropriate resolution, which may include:
- Replacement
- Exchange
- Repair
- Refund
depending on the circumstances.
Every returned item is carefully inspected by our team.
The inspection process may take up to 14 business days.
A return, exchange, or refund will only be approved once the inspection has been completed successfully.
If approved, refunds are issued using the original payment method.
Please allow approximately 7–10 business days, depending on your bank or payment provider.
Shipping, delivery, and return courier charges are non-refundable.
The only exception is when we have shipped the wrong item or a product confirmed to be damaged due to our error.
Items purchased during promotions, clearance sales, or special campaigns are generally not eligible for return or exchange.
Exceptions apply if the item received is:
- Incorrect
- Damaged
- Defective
or where required by applicable UAE law.
To request a return or exchange, please contact our Customer Support within 24 hours of receiving your order.
Please include:
- Order Number
- Reason for your request
- Photos (if applicable)
Our team will guide you through the next steps.
If you have any questions, our Customer Support team is happy to help.
Email: info@ariluxejewelry.com
Phone / WhatsApp: +971 50 227 3895
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (UAE Time)
